Refunds & Returns

If goods arrive damaged please advise us within three working days by telephone or email to arrange return and refund of the items. No returned goods will be accepted unless authorised by us in advance.

If for any reason you are not satisfied with your goods, please contact us by telephone or email within seven working days after they were received. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging.

Please choose carefully as we do not offer exchange or refund on our Fatboy or Slouch Pod ranges unless the item is faulty, significantly different from what was shown to you or where otherwise required by law.

Please note, you are responsible for postal charges for the return of the goods. La Provence is not responsible for return packages lost or damaged in transit. In order to prevent lost packages, we strongly recommend that you choose a delivery service with insurance, delivery confirmation and/or a tracking facility.

Reimbursement will be made to the purchasers credit/debit card account within 14 days after we are in receipt of the products.

We reserve the right, at any time, to modify, alter, or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations, or updates to this policy.