Orders & Delivery

Confirmation of your order will be e-mailed to you. Postage is FREE for all orders over £40.00 where items are to be delivered to addresses in the UK mainland.  Our standard postage charge of £4.50 applies to all orders made under £40.00 where items are to be delivered to addresses in the UK mainland. For deliveries outside this region, please contact us.

Deliveries are despatched within 1-3 working days. If for any unforeseen reason there is a delay or we are out of a stock item we will then contact you.

Deliveries are not made during the weekends or Bank Holidays.

If an item is out of stock we will contact you by e-mail or telephone with the options of waiting until we can supply the original goods, or receiving a suitable substitution.

Certain deliveries are made by a national courier service that will require a signature for acceptance of the goods.  If no-one is available to sign on delivery, a card will be left with details on how to organise re-delivery at a time that suits you. Please let us know of alternative arrangements if you are unable to receive the order if this is not suitable.

Payments & Taxes

We accept VISA, MasterCard, VISA Electron ( UK issued), VISA Delta ( UK issued), Maestro (UK Issued) and Solo. All transactions are in pounds Sterling (£).

Online payments are handled using industry standard 128-bit encryption and are therefore highly secure.

Refunds on purchases will be made to the purchasers credit/debit card account.

All prices on this website are quoted in pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) at the current rate of 15%.

Refunds & Returns

If goods arrive damaged please advise us within three working days by telephone or email to arrange return and refund of the items. No returned goods will be accepted unless authorised by us in advance.

If for any reason you are not satisfied with your goods, please contact us by telephone or email within seven working days after they were received. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging.

Please choose carefully as we do not offer exchange or refund on our Fatboy or Slouch Pod ranges unless the item is faulty, significantly different from what was shown to you or where otherwise required by law.

Please note, you are responsible for postal charges for the return of the goods. La Provence is not responsible for return packages lost or damaged in transit. In order to prevent lost packages, we strongly recommend that you choose a delivery service with insurance, delivery confirmation and/or a tracking facility.

Reimbursement will be made to the purchasers credit/debit card account within 14 days after we are in receipt of the products.

We reserve the right, at any time, to modify, alter, or update this policy. Your order constitutes an agreement to be bound by such modifications, alterations, or updates to this policy.

Free Gift Terms & Conditions

1. To claim this free gift, please select the free gift checkbox at the 'Order Options' during checkout! Its that easy, happy shopping!

2. Offer is limited to one free gift per order

3. There is no cash alternative

4. Spend excludes shipping costs

5. If you subsequently return items from your order (and not the free gift) which would consequently bring the total order value below the minimum qualification limit for the free gift offer, we will then reserve the right to charge full retail price for the free gift. This amount will be deducted from any refund due back to you for the returned items.

6. La Provence will select the gift